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Gift Certificate FAQ

By Find My Zen Support
June 9, 2021

Here's a list of commonly asked questions about Find My Zen gift certificates. If you have other questions, please contact us directly.

How do I redeem gift certificates? Once logged in or after account creation, you can go directly to to redeem your gift. Another option is to enter during the checkout process, which requires you to be logged into your Find My Zen account when registering for an experience. During checkout, you'll have the option to enter your gift certificate code. This will automatically convert your gift certificates into Karma Cash that will be usable on your purchase. Note: You must have or register for a Find My Zen account to redeem a gift certificate.

What if I want to purchase more than one gift certificate at a time? Gift Certificates must be purchased one at a time - we apologize for the inconvenience! If you have a bulk gift certificate order (3+), please contact us at for help with your order.

What if I don't use my whole gift certificate? If you don't use your whole gift certificate in one purchase, the remaining balance will stay in your account for you to use on the next event you sign up for.

What if my gift certificate is lost or stolen? That wouldn't be fun! If you believe your certificate has been lost or stolen, email us at with details and proof of purchase. If the lost or stolen certificate hasn't yet been used, you may request a replacement certificate of the balance.

Can Gift Certificates be transferred to anyone? Gift Certificates are transferable between users until they have been redeemed or transferred into Karma Cash. You may be required to verify your identity for security and verification purposes.

Can I use multiple gift certificates on one purchase? Multiple gift certificates can be redeemed on a single purchase and are all transferred into Karma Cash. No more than $100 in Find My Zen gift certificates can be used for private event bookings.

When do gift certificates expire? Gift certificates do not expire and do not accrue maintenance fees.

Are there any other terms & conditions? The use of our gift certificates are subject to the following terms and conditions >

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